Customers applying for Black Horse FlexPay

Who is eligible for FlexPay? 

Customers need to be at least 18 years old, have a UK bank account and reside in UK to use our credit products. We will check their details and credit file to assess their eligibility. They’ll also need to have a valid email address and mobile phone number.  

What do you consider when reviewing an application?

As a responsible lender, we review several factors including credit history, income, expenses and other relevant details when considering an application. Applicants sharing the most up-to-date and accurate information helps us to make decisions. 

What details does a customer need to give to apply?

To apply for FlexPay, a customer must provide us with their personal details including a mobile phone number, email address, their home address, employment, income and expenses. They will need to be over 18 and reside in the UK to qualify. They will need to access their mobile phone and online banking during the application process to complete security checks. 

Will there be a credit check?

Yes. Before we check a customer’s credit, we will carry out an eligibility check to help indicate their likelihood of being accepted. This is only a soft credit check and will not impact their credit history. 

If the customer chooses to continue, we will perform a final credit search. This means we will look at information in their credit report to decide whether to approve them for FlexPay. This will reflect on their credit report even if their application is declined. 

Are there any reasons a customer’s application may not be approved? 

We may not approve a customer’s application if they do not meet our credit criteria and other checks. In some cases, the secondary lender, NewDay, may be able to offer the customer a similar product. They will be able to assess the customer’s eligibility instantly using the same application information they've provided to us if the customer consents to sharing their data with NewDay. They won’t have to fill out a new application and can find out if they’re eligible to use NewDay’s solution without affecting their credit score.  

Who is NewDay?

NewDay is one of the UK’s largest providers of consumer finance. They operate multiple direct-to-consumer products and a range of credit solutions with some of the UK’s most loved brands. NewDay’s underwriting capability and 20 years of experience allow it to lend responsibly to more UK customers. 

If a customer is not eligible for FlexPay, customers may choose to check their eligibility with NewDay, who also offer a similar digital credit product called Newpay. NewDay will make their own assessment of the customer's credit application. In this way customers may still be able to get a credit product to help spread the cost of their purchase.