What is Black Horse FlexPay and how does it work?

FlexPay is a credit account that helps customers manage their budgets by spreading the cost of purchases. Customers can choose instalment plans from 3-48 months for purchases over £100, or they can pay using their flexible credit. They apply for the account once and receive a personalised credit limit to make purchases on instalments at any retailer offering FlexPay. The account provides the added convenience of a combined monthly payment for all instalment plans and flexible credit purchases. 

How does FlexPay work?

First-time customers can apply for FlexPay at or before checkout on a participating merchant’s website. Retailers will offer customers instalment-based finance options (3-48 months) and can switch promotional rates on and off to suit their needs (such as seasonal offers). It’s a straightforward application process giving eligible customers immediate access to their credit and a choice of payment options. Customers choose the payment option they want and complete the purchase. As a responsible lender, our credit limits are based on affordability. Customers will receive emails confirming their account details, credit limit and how to use their account.

Once their accounts are set up, customers can use available credit to make purchases up to the credit limit. We will consolidate multiple purchases into a single monthly payment. Customers can choose to set up a Direct Debit or pay manually each month. They must make instalment payments in full each month to retain their payment plan.

If they miss an instalment, we’ll cancel their plan on their next statement date. The remaining balance becomes a part of their flexible credit balance (at standard APR). Customers must pay their contractual minimum payment, monthly to keep their account up to date. 

Customers can access their account on our convenient app or log in to the Online Account Manager via our website. The app lets them track their spending and make payments. The credit limit is updated with each payment and becomes available to the customer to use again. 

If we’re unable to approve a customer for FlexPay, customers can choose to check their eligibility with a secondary lender, NewDay, who can assess the customer for credit using the same application details to offer the customer another solution called Newpay. This way, we are enabling more customers to access affordable payment options for their purchases.

Existing customers can choose FlexPay at checkout on a participating merchant’s website. They’ll need to log on to their account, select an instalment plan or flexible credit payment option and complete the purchase. Customers can explore our network of merchants on the FlexPay website or in the app. Through this merchant network, new customers can find and spend with you even if their initial purchase is with another merchant.

Once a purchase is completed, we’ll usually pay the retailer in full the next working day (except for weekends, holidays and transactions completed after 5pm). Settlements will go directly into your nominated bank account. 

Is FlexPay secure for customers to use?

We always process payments safely and securely. We do not transfer customer bank details to the merchant they're purchasing from. All transactions are made with industry-best security protocols. We’ll hold their details for up to seven years. During the application process (and all future transactions), we undertake stringent consumer identity verification checks and adhere to strong customer authentication protocols.