Help and support

If you need some support with FlexPay, we’re always happy to help.

Our Help and Support section offers help with a wide range of topics from accessibility to money worries and your wellbeing.

 

Product support

Getting help with the FlexPay product is simple - we want to make managing your account as simple as possible. We can point you to our online support for a range of different subjects, including keeping your FlexPay account secure, understanding your credit, money worries and much more.

Your wellbeing - get some help

Your wellbeing

If your finances have been affected by major life events such as serious illness, bereavement or you simply need a helping hand, we’re here to listen and help where we can.

Security and protection - keeping you safe

Security and protection

Keeping your FlexPay account and how you use it safe is vital- we can offer a wide range of help to keep you secure, including keeping your passwords safe, and how to spot a scam.

Accessibility - how we can help you

Accessibility

We want FlexPay to be accessible to all . If you need some extra help to use FlexPay, we have a range of useful services and information that can help you manage your account from home or on the go.

Money worries

If you’re worried about making payments on your FlexPay account, or a major event has affected your finances, let us know.

Contact us

We have lots of help and support online - but we know sometimes you’d prefer to get in touch - here’s how.

Complaints

We always aim for the best possible service for our customers -if something’s wrong, let us know and we will do all we can to put it right.