Help and support
If you need some support with FlexPay, we’re always happy to help.
Our Help and Support section offers help with a wide range of topics from accessibility to money worries and your wellbeing.
Product support
Getting help with the FlexPay product is simple - we want to make managing your account as simple as possible. We can point you to our online support for a range of different subjects, including keeping your FlexPay account secure, understanding your credit, money worries and much more.
Your wellbeing
If your finances have been affected by major life events such as serious illness, bereavement or you simply need a helping hand, we’re here to listen and help where we can.
Security and protection
Keeping your FlexPay account and how you use it safe is vital- we can offer a wide range of help to keep you secure, including keeping your passwords safe, and how to spot a scam.
Accessibility
We want FlexPay to be accessible to all . If you need some extra help to use FlexPay, we have a range of useful services and information that can help you manage your account from home or on the go.
Money worries
If you’re worried about making payments on your FlexPay account, or a major event has affected your finances, let us know.
Contact us
We have lots of help and support online - but we know sometimes you’d prefer to get in touch - here’s how.
Complaints
We always aim for the best possible service for our customers -if something’s wrong, let us know and we will do all we can to put it right.