Your Wellbeing
If your financial wellbeing has been affected by major life events, including bereavement or serious illness, we are here to help you wherever we can.
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We’re sorry to hear someone’s died and understand it might be difficult to deal with their accounts. - we’re here to help.
To help make things a bit easier, please contact Customer Services.
Call 0345 2680 831 or 01268 653744.
Lines are open 8am to 8pm, Monday to Sunday.When you call, we’ll talk you through things like closing the FlexPay account, make sure you know what’s happening, and are getting the right level of support.
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Appointing a trusted person to help you with your account
If you need help looking after your money, you can give someone you trust access to your FlexPay account.
Why get someone to help?
You might appoint a representative for many reasons.
For example, you may have a serious health condition, or you might want to get things ready for when you can’t manage them yourself.
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Getting help following a cancer diagnosis
Cancer doesn’t just affect you and those around you; it can also affect your finances.
If you or someone close to you has been diagnosed with cancer, there’s help at hand from a range of charities dedicated to helping.
Macmillan Cancer Support
Has helped millions of people with everything from understanding the disease to coping with the practical and emotional shock of diagnosis.
Call: 0808 808 0000
Breast Cancer Now
Is the UK’s largest breast cancer research charity, dedicated to funding research into this devastating disease.
Call: 0333 20 70 300
Contact us
We have lots of help and support online - but we know sometimes you’d prefer to get in touch - here’s how.
Help & support
Need some help with FlexPay? Our Help and Support frequently asked questions (FAQs) section should be your first stop to find the help you need.