How to apply for FlexPay
Apply for FlexPay at any of our participating retailers and use it to spread the cost of your bigger purchases to stay in control of your finances.
Applying is easy - here's how.
If you've found the perfect purchase at a FlexPay retailer and you want to buy it now and spread the cost, this is how to apply.
Choose your products and select 'Pay with FlexPay' on the checkout page
Put your products in the basket and select the ‘Pay with FlexPay’ button.
You will then be able to see some product highlights and the available instalment offers from FlexPay on that day, on your mobile screen or in a panel on the right side of the page on your computer.
View the offers and check you qualify.
If you are happy to continue once you have seen the FlexPay offers, click on ‘Will I Qualify’ to check your eligibility for FlexPay. This will not affect your credit score.
You’ll just need to fill in some basic information like your name, annual income, spending commitments, and a couple of other things- this won’t take more than a few minutes, but sharing the correct information helps us make sure you qualify for a FlexPay account. We will tell you straight away if you are likely to be eligible for FlexPay.
Credit available only to UK residents aged 18 and over. Subject to status. Terms apply
Complete the application checks if you are eligible and get your FlexPay account online.
If you are eligible for FlexPay, you can then complete the rest of the application.
As part of our security checks, we will credit your bank account with 1p along with a unique code in the description. You will need to access your bank account online to retrieve this code to complete one of our security checks.
We will confirm your identity and share details of the credit contract and the terms and conditions of using FlexPay before we proceed to secure your account.
As part of the application process, we will also do a hard credit check which could impact your credit score and credit history.
Once approved, you will have immediate access to your FlexPay account and your approved credit limit.
We will also send you emails with your account details and key information as well as copies of your contract for using FlexPay.
Pay for your order using a FlexPay payment option
Simply choose an instalment plan that works for you from a range of options you will see in your account or pay using your flexible credit. Either way, your order is one click away.
You will then see your order confirmation and we will email you the details of your purchase for your records.
Access your account.
Download the FlexPay app- the simplest way to access your account, always at your fingertips. The app keeps you up to date with all your FlexPay purchases, your instalment plans and monthly payment schedule.
You can also set up a Direct Debit for stress-free payment options and much more - in a seamless way at your convenience.
If apps are not your thing, you can simply log in to your Online Account Manager via the Login link on top of the page on your laptop or computer. All of the great tools to view and manage your FlexPay account are available there too.
Help & support
Need some help with FlexPay? Our Help and Support frequently asked questions (FAQs) section should be your first stop to find the help you need.
Contact us
If you’d like to speak to us about FlexPay or you have money worries, we’re help to help. Here’s how to call us or email us if you need it.
How FlexPay works
FlexPay gives you a credit balance to spread the cost of your purchase - you find the item you want, apply for FlexPay and we give you a decision straight away.