Contact Us

We provide a lot of advice and support on our dedicated Help and support section. However, we know that from time to time you may need to speak to us.

Talk to us

You can call us on 0345 2680 831 or +44 1268 653744 if calling from abroad.

Lines are open Monday to Sunday 8am-8pm.

Standard network charges may apply.

Please note there may be reduced or no services available on bank holidays.

If you have a hearing or speech impairment, you can use Relay UK for further assistance, please find more information on About Relay UK | Relay UK (bt.com) 

For any additional support please visit our Accessibility page.

Help and support for money worries

If you’re experiencing money worries, we have a dedicated team of people to support you.

More about money worries

Other ways to get in touch

You can write to us:

Black Horse FlexPay

PO Box 376

Lowton Way

Hellaby

SHEFFIELD

S98 1GQ 


Please include a telephone number so we can call you if we need to.

Requesting communications in accessible formats

We can provide accessible formats – including large print, Braille and audio CD.

Contact us once you’ve got your Black Horse FlexPay account and we’ll arrange for someone to set this up for you.

Where possible, we’ll make sure we reformat the correspondence we send you.


Complaints

We always aim for the best possible service for our customers -if something’s wrong, let us know and we will do all we can to put it right.

Tell us what is wrong

Help and support

Getting help with the FlexPay product is simple -we want to make managing your account as easy as possible.

See how we can help