Contact Us
We provide a lot of advice and support on our dedicated Help and support section. However, we know that from time to time you may need to speak to us.
Talk to us
You can call us on 0345 2680 831 or +44 1268 653744 if calling from abroad.
Lines are open Monday to Sunday 8am-8pm.
Standard network charges may apply.
Please note there may be reduced or no services available on bank holidays.
If you have a hearing or speech impairment, you can use Relay UK for further assistance, please find more information on About Relay UK | Relay UK (bt.com)
For any additional support please visit our Accessibility page.
Help and support for money worries
If you’re experiencing money worries, we have a dedicated team of people to support you.
Other ways to get in touch
You can write to us:
Black Horse FlexPay
PO Box 376
Lowton Way
Hellaby
SHEFFIELD
S98 1GQ
Please include a telephone number so we can call you if we need to.
Requesting communications in accessible formats
We can provide accessible formats – including large print, Braille and audio CD.
Contact us once you’ve got your Black Horse FlexPay account and we’ll arrange for someone to set this up for you.
Where possible, we’ll make sure we reformat the correspondence we send you.
Complaints
We always aim for the best possible service for our customers -if something’s wrong, let us know and we will do all we can to put it right.
Help and support
Getting help with the FlexPay product is simple -we want to make managing your account as easy as possible.