How does FlexPay work?

How FlexPay works out your balance and payments.

Once your FlexPay application is approved, you get an affordable and reusable credit limit.

How you use your limit is entirely flexible. Use any part of your limit with an instalment plan (when you spend more than £100) or the flexible credit option. We’ll work out what you need to pay that month based on how you used FlexPay.

The minimum payment you must make to keep your instalment plans and keep your account up to date is called your Scheduled Payment

Just using an instalment plan?

Every instalment plan has a fixed monthly payment amount.

To retain your instalment plans and keep your account up to date, you need to pay the monthly instalment payment on time every month.

Your Scheduled Payment will be the sum of all your monthly instalments.

Using only flexible credit?

If you make a purchase using just your flexible credit and do not use an instalment plan, you need to pay at least the contractual minimum payment for the flexible credit you have used to keep your account up to date.

The flexible credit you have used is called the Main Balance on your account statement.

Your Scheduled payment in this case will be the contractual minimum payment of your Main Balance along with any outstanding interest and charges.

You could choose to pay just your Scheduled Payment every month at the very least, or any amount up to the full Main Balance. Please keep in mind that making only the Scheduled Payment for your Main Balance could cost you more and take you longer to pay back the credit.

Using both?

You will still have only one monthly payment to make.

If you have both instalment plans as well as flexible credit purchases on your account, you need to pay your Scheduled Payment at the very least to keep your account up to date and retain your instalment plans.

In this case, your Scheduled Payment will be the sum of all your monthly instalment payments and the contractual minimum payment amount for your Main Balance, along with any outstanding interest and charges.

Making your payment

You will receive a monthly statement from us by email and you can also see it by logging in to your app or your online account manager.

Your payment due date is shown on your statement, and you must ensure your payment reaches us by the payment due date.

We recommend setting up a Direct Debit as the most convenient and stress-free way of staying on top of your monthly payment.

You could also make your monthly payment using your debit card.

Learn more about the different types of payments 

What happens when you miss a payment or pay less than your Scheduled Payment?

If you miss a payment completely or pay less than your Scheduled Payment, some or all of the following outcomes could happen. This will depend on the different balances you have in your account for instalment plans and flexible credit used, as well as how much of your Scheduled Payment you have paid that month.

• You will lose some or all of your instalment plans. Any outstanding balance from these plans will move to your flexible credit balance (also called your Main Balance) and will be charged at the standard account rate.
• You will incur interest at the standard account rate on your entire flexible credit balance.
• You may be charged late fees.
• Your credit record may be impacted, and your account could be partially or wholly in arrears.
• Your account may be blocked for making any further purchases.

All the flexibility and control you need

Your options with FlexPay

We understand that circumstances and finances change. With FlexPay, you can stay in control of your finances and manage your money in a way that works for you.

Reduce your outstanding balance by paying extra

If you wanted to pay your balances early there are no hidden charges.

You could pay off all your balances on your statement or partially pay any portion of your balances over and above your Scheduled Payment - there is no restriction.

Your partial payments will go towards paying your balances with the highest interest rates first to ensure you always get the maximum benefit of paying more and reducing your interest costs.

Paying less

If you need to reduce your monthly Scheduled Payments, you could cancel one or more of your instalment plans and any remaining balance in those plans will then move to your flexible credit balance. Since you only need to pay the contractual minimum payment for your flexible credit balance, your Scheduled Payment will reduce.

You can decide which instalment plans to cancel to bring your Scheduled Payment to a level that is comfortable for you. If you cancel all your instalment plans and all of your balances are in flexible credit, then the contractual minimum payment is the very least amount you must pay to keep your account up to date and protect your credit history.

However, you must be aware you will lose the instalment plan permanently once you cancel it and it will cost you more and take you longer to repay your credit in this way.

Please let us know if you are aware of changes in your financial situation - we’re here to help.

Learn more on our Help and Support pages

Bought something and changed your mind?

If you buy something using FlexPay and change your mind within the retailer’s return or refund period, your refund will return to your FlexPay account when the retailer processes it. This will be reflected in your balance on your app as well as on your online account manager and your next statement.