Understanding credit
It’s important to understand how credit works and how your credit score makes a difference.
In this section, we’ll tell you about all this and more
Applying for credit and how it works
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Learn more about how credit works, interest rates and affordability here.
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Learn more about credit scores, how they are calculated and how you can improve yours here
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If you are not eligible for a Black Horse FlexPay account, it could be for several reasons:
You have a limited credit history - Even if you have a good income and savings, if you’ve not had much experience with credit, your score may be lower.
Poor credit history – Late and missed payments can impact your application. Lenders may keep records of accounts you’ve held with them in the past.
Your income isn't regular - Perhaps you’re self-employed or your income isn’t regular. When you’re employed, or have another regular source of income, this can help your application.
There isn’t much money left after your essential outgoings –
Usually, lenders must check your current outgoings, such as monthly bills and expenses, to make sure you have enough money to be able to repay any borrowing.
All about your BHFP Credit limit
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This is based on information from your application and the outcome of the credit search performed with the credit reference agencies.
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No, you can't use FlexPay with other payment methods to cover the purchases in your basket. You'll have to take out some items so that the basket total is equal to or lower than your available FlexPay credit limit.
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If you go over your credit limit, you'll receive an alert to notify you. No fees will be charged, but you should make a one-off payment as soon as possible. You will not be able to make purchases using your FlexPay account until your balance is below your credit limit.
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We're not able to offer credit limit increases at the moment.
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Yes, you can reduce your credit limit to any amount, as long as it's not lower than your outstanding balance.
To do this, please call Customer Services on 0345 2680 831 or 01268 653744 if you're outside the UK. Lines are open Monday to Sunday, 8am to 8pm.
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We're not able to offer credit limit increases at the moment.
Contact us
If you’d like to speak to us about FlexPay or you have money worries, we’re help to help. Here’s how to call us or email us if you need it.
Help and support
Getting help with the FlexPay product is simple -we want to make managing your account as easy as possible.